Wrightsites.com Hosting Blog

Early on February 9, 2010, we experienced a problem with our Trouble Ticket System. After adding an address that had been spamming our ticket system to the blacklist, the tech support system went berserk and began reopening trouble tickets from as far back as three years ago and emailing the customers. The problem was noted and corrected within five minutes, but the system had already reopened several hundred tickets and and sent out the email for each of them. We sincerely apologize for any confusion and inconvenience that this may have caused.